Return & Exchange Policy

Last updated: March 30, 2026

PROFRSH is a consumable packaged food product regulated under the Food Safety and Standards Authority of India (FSSAI). Due to the perishable nature of our products and in accordance with food safety and hygiene regulations, our return and replacement policy is subject to the conditions outlined below.

No Returns on Opened or Consumed Products

Once a PROFRSH bottle has been opened, the twist-cap seal broken, or the product consumed in whole or in part, it cannot be returned, exchanged, or refunded under any circumstance. This is a mandatory food safety and hygiene requirement. We do not accept returns based on personal taste preference, flavour dissatisfaction, or change of mind. We encourage customers to review product descriptions and nutritional information before ordering.

Eligible Replacement Cases

We will provide a free replacement (not a refund) only in the following cases. Transit damage: the product arrived visibly damaged, dented, crushed, or leaking due to mishandling during shipping, reported within 48 hours with photographic evidence. Manufacturing defect: the product shows signs of spoilage, contamination, or abnormal appearance with the original seal intact and before the printed expiry date. Incorrect product: you received a different flavour or variant than ordered, and the incorrect product is unopened in its original sealed condition.

How to Report an Issue

Email enquiry@profrsh.in within 48 hours of delivery with your order number, a description of the issue, photographs of the product including batch number and expiry date, and photographs of outer packaging if damaged. Our team will review your claim and respond within 24-48 business hours.

What Is Not Covered

Replacements will not be provided for products opened or consumed before reporting, damage caused by improper storage after delivery, claims reported more than 48 hours after delivery, complaints relating to taste preference or flavour choice, or orders where an incorrect address was provided.

Refund Policy

PROFRSH offers replacements, not monetary refunds, for qualifying claims. Refunds are issued only when a replacement is not feasible, such as when the product is permanently discontinued. Approved refunds are processed to the original payment method within 7-10 business days. Shipping charges are non-refundable.

Order Cancellations

Orders may be cancelled before dispatch by contacting enquiry@profrsh.in. Once dispatched, cancellation is not possible. Refunds for pre-dispatch cancellations are processed within 5-7 business days.

Grievance Redressal

If you are not satisfied with the resolution provided, you may escalate your concern in writing. We are committed to resolving all grievances within 30 days.

PROFRSH | Email: enquiry@profrsh.in | Phone: +91 91378 10280 | FSSAI Lic. No: 11526997000346 | Mumbai, Maharashtra, India